Support
Need a hand? Email support@tryrecallr.com or use the form. We reply within one business day.
Send us a message
Include the email you sign in with so we can find your account.
Common questions
- I did not get my sign-in code
- There is no password. RecallR emails a six-digit code each time you sign in. Check your spam folder, and if it is not there after a minute, ask for a new code from the sign-in screen. Codes expire after an hour.
- A scan came back empty or wrong
- A page the model cannot read does not cost you a scan. If it read the page and got a card wrong, open the card and tap Report so a person can look at it. Better light and a flatter page fix most misreads.
- How do I cancel Premium?
- Premium is billed by the App Store or Google Play, so cancel it from your store account settings. You keep Premium until the period you paid for ends, and your decks and review history stay.
- How do I delete my account?
- From the app: Settings, then Delete account. It removes everything, permanently. If you cannot sign in, use the delete-account page on this site.